Doing Loyalty Rewards Programs Right!
May 18, 2010 – 3:49 am | No Comment

The notion of Loyalty Rewards has become fairly popular in the business world.  PetSmart has Pets Perks.  Macy’s has its own loyalty credit card with 15% off all purchases. And, at Shutterfly you are immediately rewarded …

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Articles tagged with: Innovation

Business Culture Reincarnation
April 14, 2010 – 4:40 am | No Comment
Business Culture Reincarnation

Business cultures are born, grow old, die, and are reborn into something new and usually unrecognizable.  Kind have like people…if you believe in reincarnation.  This process used to take much longer to occur, even centuries. …

The Evolution of Media: Tool – Content – Behavior
March 10, 2010 – 12:41 am | No Comment
The Evolution of Media: Tool – Content – Behavior

Most people think modern societies are materialistic—we prize our possessions too much. But after working on a fun design-anthropology project on the co-evolution of medium and content, I realized we don’t appreciate our stuff …

Innovation: Avoiding Nails and Finding Fertile Ground
January 29, 2010 – 12:26 am | No Comment
Innovation: Avoiding Nails and Finding Fertile Ground

The dotcom guys got each other excited and created a bust.  Banks verified moneymaking programs with other banks, but somehow, they went broke.  These groups sought to solve problems and produce value, but the solutions …

Stroking Ego or Solving Problems?
October 29, 2009 – 7:17 am | No Comment
Stroking Ego or Solving Problems?

After devouring the ready-to-use wisdom in Change By Design, I began to consider the number of industrial designers I’ve met.  I asked: were they really implementing design thinking or just doing design?  Sadly, most of them …

For The Sake of Making It Easier
October 15, 2009 – 9:56 pm | 2 Comments
For The Sake of Making It Easier

Oh the inventions and processes we humans devise in order to make life easier and to take back our time from performing tasks.  But, oh the crimes we commit to make a life easier, to …