When it comes to building a business or designing a product, talking with your customers (or users) is essential.  do the research to know the needs, culture, and world they live in, and  do some …

The notion of Loyalty Rewards has become fairly popular in the business world.  PetSmart has Pets Perks.  Macy’s has its own loyalty credit card with 15% off all purchases. And, at Shutterfly you are immediately rewarded …

When my friend Grant McCraken published his book Chief Culture Officer, I naturally had to go and buy my own copy.  His book is a manefesto to anyone working within a large corporation or any …

Business cultures are born, grow old, die, and are reborn into something new and usually unrecognizable.  Kind have like people…if you believe in reincarnation.  This process used to take much longer to occur, even centuries. …

The dotcom guys got each other excited and created a bust.  Banks verified moneymaking programs with other banks, but somehow, they went broke.  These groups sought to solve problems and produce value, but the solutions …

Some cultures come with an expiration date.  Sometimes intentional, more often not, these movements are never meant to last.  One of the starkest examples is the formation and demise of cults.  It usually starts