Doing Loyalty Rewards Programs Right!
May 18, 2010 – 3:49 am | No Comment

The notion of Loyalty Rewards has become fairly popular in the business world.  PetSmart has Pets Perks.  Macy’s has its own loyalty credit card with 15% off all purchases. And, at Shutterfly you are immediately rewarded …

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Are You Underinvesting In A Lifetime Opportunity?
July 9, 2010 – 4:57 am | No Comment
Are You Underinvesting In A Lifetime Opportunity?

It is a common sight in Chinatown (both San Francisco and New York City) and it has always disturbed me.  It is the sight of old, Chinese ladies hauling big bags of plastic bottles and …

Get a Better Edge: Read Chief Culture Officer
May 1, 2010 – 8:15 pm | No Comment
Get a Better Edge: Read Chief Culture Officer

When my friend Grant McCraken published his book Chief Culture Officer, I naturally had to go and buy my own copy.  His book is a manefesto to anyone working within a large corporation or any …

Business Culture Reincarnation
April 14, 2010 – 4:40 am | No Comment
Business Culture Reincarnation

Business cultures are born, grow old, die, and are reborn into something new and usually unrecognizable.  Kind have like people…if you believe in reincarnation.  This process used to take much longer to occur, even centuries. …

Culture Doesn’t Keep
December 3, 2009 – 4:22 am | One Comment
Culture Doesn’t Keep

Some cultures come with an expiration date.  Sometimes intentional, more often not, these movements are never meant to last.  One of the starkest examples is the formation and demise of cults.  It usually starts

A Marketing Surprise: Reciprocity!
November 12, 2009 – 8:19 am | No Comment
A Marketing Surprise: Reciprocity!

Google is one of the few companies that are getting it right this holiday season.  They are offering free WiFi to travelers who touch ground in 47 different airports.  What is the emotional reaction to …

How Much Is Your Company Culture Worth?
October 21, 2009 – 7:32 am | No Comment
How Much Is Your Company Culture Worth?

What does an entrepreneur CEO or a publicly traded company CEO really own? Usually their ownership is represented in the form of company stock.  So what does that stock really represent?  Is it the value …

Where is the Love? Where is the Buy-In?
October 4, 2009 – 7:17 am | No Comment
Where is the Love? Where is the Buy-In?

San Francisco is a great place to connect with intelligent individuals from small tech start-ups and big tech companies alike.  With plenty of panels and meet-ups to choose from, I decided to attend one all …

Big Man = The Sales Man Everyone Wants
September 29, 2009 – 7:25 am | 5 Comments
Big Man = The Sales Man Everyone Wants

As a serious student of archaeology, I was expecting to decode Mayan text and unearth priceless artifacts.  Yet somehow, I stumbled upon one of the most ancient truths of humanity: the importance of persuasion, and …

Conspicuous Consumption Will Never Die
September 11, 2009 – 5:08 pm | No Comment
Conspicuous Consumption Will Never Die

It’s all about the bling, baby.  Displaying value in some shape or form is existent in many different countries, clubs, tribes, and all socioeconomic classes.  Yet, during times of high unemployment and recession, many companies go into …

People Are Products
August 23, 2009 – 11:50 pm | 2 Comments
People Are Products

Human beings, regardless of culture and location, look at all things according to their use, purpose, and value.  Two of the most common questions we ask ourselves when we discover any new thing are “What …