Are You Underinvesting In A Lifetime Opportunity?
July 9, 2010 – 4:57 am | No Comment

It is a common sight in Chinatown (both San Francisco and New York City) and it has always disturbed me.  It is the sight of old, Chinese ladies hauling big bags of plastic bottles and …

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Article Archive for May 2010

Doing Loyalty Rewards Programs Right!
May 18, 2010 – 3:49 am | No Comment
Doing Loyalty Rewards Programs Right!

The notion of Loyalty Rewards has become fairly popular in the business world.  PetSmart has Pets Perks.  Macy’s has its own loyalty credit card with 15% off all purchases. And, at Shutterfly you are immediately rewarded …

Get a Better Edge: Read Chief Culture Officer
May 1, 2010 – 8:15 pm | No Comment
Get a Better Edge: Read Chief Culture Officer

When my friend Grant McCraken published his book Chief Culture Officer, I naturally had to go and buy my own copy.  His book is a manefesto to anyone working within a large corporation or any …